Financial Results
MassMutual announces record $3.3 billion policyowner dividend for 2027
In its 175th anniversary year, MassMutual announced that it expects to pay a record estimated $3.3 billion dividend to eligible participating policyowners in 2027, surpassing $3 billion for the first time in company history.
Highlights
- Record dividend: MassMutual expects to pay a record $3.3 billion dividend to eligible participating policyowners in 2027.
- Industry-leading performance: The company's dividend interest rate will increase to 6.85%, marking an expected 21st consecutive year of industry leadership.
- 159 consecutive years: 2027 will mark the 159th consecutive year MassMutual has paid an annual dividend to eligible participating policyowners. The 2027 dividend payout will bring MassMutual's lifetime total dividends paid to policyowners to more than $55 billion.
“Behind every policy is a dream, a goal, or a future someone is working hard to build. For 175 years, our policyowners have counted on MassMutual to be there to help them navigate important moments in life in an increasingly complex world,” said Roger Crandall, chairman, president and CEO of MassMutual.
Hagerty Reports Third Quarter 2026 Results; Increases 2026 Growth Outlook
Strong underlying operational performance with Record increase in Members, Written Premium, and Earned Premium
- Written Premium grew 18% year-over-year to $1,099 million
- Added a record 402,000 new members during the first nine months of 2026, with 18% policy in force growth to 1.9 million members
- Earned Premium increased 42% to $757 million
- Combined ratio for Hagerty Re of 85.2%
- Net Income of $32 million,
"Third quarter results marked the continuation of the excellent business momentum from the first half of 2026. We grew written premium 18% during the first nine months as we added a record 402,000 new members. Net Income was $32 million and Adjusted EBITDA grew 43% to $257 million, reflecting strong written premium growth combined with the move to controlling 100% of the economics under the new Markel Fronting Arrangement. Given the strength of our results and current trajectory, we are again increasing our expectations for full year 2026," said McKeel Hagerty, Chief Executive Officer and Chairman of Hagerty
State News
Auto insurer to refund more than $46M in excess profits to Florida policyholders | WFLA
An auto insurer will refund more than $46 million in excessive profits to policyholders.
Florida Insurance Commissioner Mike Yaworsky secured the $46 million that will be returned to policyholders with Infinity Auto Insurance Company.
Infinity Auto Insurance is expected to refund the profits within 60 days, the commissioner announced.
“Insurers must act in the best interest of Florida consumers, and I commend Infinity Auto for reviewing their finances and providing data promptly to the Office of Insurance Regulation. We are aware of other auto insurance companies approaching the statutory threshold for excess profits and anticipate more announcements of refunds for Floridians in the near future,” Yaworsky said.
The profits cover the calendar and accident year of 2023, 2024, and 2025.
Commentary/Opinion
What will insurance look like in 2030?
Dan Simmons, managing director and founder of Quensus, sees the biggest transformation being the move from retrospective indemnity to continuous, autonomous asset protection.
A core driver of this will be the growing climate hostility, which is causing greater and more frequent damage that is forcing insurers to pay out claims at unprecedented levels. To counter the risk, insurers will need to move a “pay to rebuild” mentality and to a model of “actively protecting.”
At the centre of this movement will be the adoption of agentic AI, he explained. The technology will be able to continuously and automatically monitor systems, taking necessary action to prevent an incident spiralling into a major claim.
AI in Insurance
Why insurance AI needs more than technology
Artificial intelligence has moved quickly from the fringes of insurance into the mainstream. European insurers are using it across underwriting, claims, customer service and operations, with investment continuing to grow as organizations look for ways to improve productivity and decision-making.
But as AI moves from experimentation into everyday use, a different question is emerging: What determines whether it delivers lasting value?
The answer is not simply the sophistication of the model. AI has to operate within the realities of an insurance business, where decades of technology investment, complex processes, fragmented information and professional judgment all shape how decisions are made. MORE
AI agents are moving faster than human oversight – and insurers are taking notice
Lockton warns autonomous transactions could prompt different underwriting and pricing as human safeguards lose their effectiveness
Businesses deploying AI agents may have less opportunity to intervene when something goes wrong, creating an exposure that some insurers are considering underwriting and pricing differently
As AI systems interact with one another and accelerate transactions, the presence of a human supervisor can become a less meaningful safeguard. Brokers assessing those deployments face a more demanding conversation about how clients use the technology and where responsibility sits when it fails.
According to Ashley Bennett Jones (pictured), senior vice president, AI Risk and Advisory, within Lockton’s Cyber & Technology business, agentic AI presents a heightened risk landscape that could influence how carriers distinguish between deployments.
MISSION: Insurers May Be Missing Opportunities for AI Innovation
The rapid spread of AI tools raises the possibility that useful ideas are being developed in isolated departments of an organization, according to Jim Dwane, CEO of program administrator MISSION. He sees an opportunity for insurers to better identify and share those innovations across their business.
Speaking with Carrier Management at this year’s Insurtech Connect conference in Las Vegas, Dwane discussed how companies can capitalize on the growing use of AI tools by balancing individual decision-making with collaboration.
“You can apply that to a large carrier,” he said. “They are making these AI tools available to their employees, so they’ve got these employees all over the country or the world maybe creating shortcuts and efficiencies in their day-to-day workflow. Maybe they’re creating tools to do their job in a different way.”
News
Chubb Small Business Recognized for Outstanding Customer Satisfaction in 2026 JD Power Study
Chubb today announced that it was ranked among the top-rated insurers for small businesses in the JD Power 2026 U.S. Small Commercial Insurance Study, rising five spots to #2 overall. Chubb also ranked #1 in Digital Channels, reflecting continued investment in digital capabilities that support small business customers and the agents and brokers who serve them, including Chubb Marketplace, connected quoting experiences, and service tools.
Amica Ranks #1 in JD Power 2026 U.S. Auto Claims Satisfaction Study
Amica Insurance has ranked #1 in the JD Power 2026 U.S. Auto Claims Satisfaction StudySM, highlighting the importance of trust, clear communication and reliable support when policyholders need their insurer most.
This is the fifth time Amica has earned top honors for both auto and home claims satisfaction in the same year, and this particular recognition marks Amica's 70th JD Power award to date. Amica ranked first in Trust for both the auto and home claims studies in 2026, underscoring its commitment to delivering a consistent, customer-centered experience when customers need support the most.
Amica earned a score of 775 on a 1,000-point scale, finishing 75 points above the industry average and improving 57 points over its 2025 score for auto claims satisfaction. The company ranked first in seven of the study's eight dimensions: Trust, Fairness of Settlement, People, Communication, Ease of Starting a Claim, Time to Settle a Claim and Ease of Resolving a Claim.
Claims
The real cost of a car accident: Medical bills and what's covered
You've just been in a car accident. You're shaken and aching, and your first thought is to call an ambulance, not your insurance company. You're not thinking about money — not yet.
In 2024, 2.42 million people were injured in U.S. crashes, according to National Highway Traffic Safety Administration (NHTSA). That's more than 6,600 people a day, or one every 13 seconds.
If you're one of them, your first priority is probably just making sure everyone is OK. But once you've been patched up, you might wonder: Who's going to pay for all this?
CarInsurance.com breaks down the costs of a car accident, including medical bills, out-of-pocket expenses and potential increases in insurance premiums, and offers tips on understanding what your coverage may pay.
How much does a car accident really cost?
Motor-vehicle crashes cost the country an estimated $559.3 billion in 2024, including lost wages, medical care, administrative costs, vehicle damage and employer costs, according to the National Safety Council.
Research
Deer Season Driving: The Split-Second Decisions That Could Save Your Life
Mercury Insurance (NYSE/NYSE TX: MCY) is reminding motorists that one of fall's most unpredictable driving hazards can appear in an instant as deer mating season, shorter daylight hours and increased wildlife movement create dangerous conditions on America's roadways. November is an especially important time for drivers to remain alert, with Mercury's previously published Wildlife Collision Clock research finding that nearly one in five reported wildlife-vehicle collisions occurs during the month.
The consequences can extend well beyond vehicle damage. According to the Insurance Institute for Highway Safety (IIHS), 210 people died in animal-related vehicle collisions nationwide in 2024, based on data from the National Highway Traffic Safety Administration's Fatality Analysis Reporting System. In some cases, the greatest danger comes not from striking the animal itself, but from a driver's attempt to avoid it.
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