Tariffs/Insurance





Climate/Resilience/Sustainability

AI in Insurance

Insurance Innovation Reporter Weekly Newsletter

APRIL 4, 2025
INSURANCE INNOVATION REPORTER

AI can fix everything in insurance. I didn’t say that; esteemed IIR contributors Stephen Applebaum and Alan Demers did, in our Commentary section today.

It reminds me of a favorite book of mine written by Arthur Herman: How the Scots Invented the Modern World: The True Story of How Western Europe's Poorest Nation Created Our World and Everything in It. You have to admit it's hyperbolic—but when you read on, you’re surprised at how little hyperbolic it actually is. As AI becomes more visible in everyday life, its utility to insurance becomes all the more evident. That makes talk of the technology seem less like hype and more like an urgent call to action.

AI plays an important role at Wagmo, a pet wellness and insurance company that provides a digital customer experience intended to surprise and delight. That said, co-founder and CEO Christie Horvath, whom we interviewed for today’s top story, implies that the company resists using AI where it doesn’t belong. Wagmo takes a “pretty simple” approach to customer experience, according to Horvath. “It really all starts with ‘What does the customer, what does the pet parent need and want?’” she says.

COMPLETE NEWSLETTER

ANTHONY O'DONNELL, Executive Editor, Insurance Innovation Reporter

Alan Demers



Embedded Insurance

Canada