Editor's Note
CA Wildfire Commentary
Ed.note: As wildfires rage in Southern California, emotions are high and angst is intensifying toward the insurance industry. While the pull-back by State Farm and several other carriers has been brewing for years, reports of recent cancellations is in the crosshairs. Yet, State Farm had combined underwriting losses of $14.1B during 2022-23 and the industry had only one profitable year in homeowners since 2018. While the degree of uninsured is unknown at this time, the pullback and subsequent plans to allow for wildfire CAT modeling best illustrates the true risk exposure, perhaps too little, too late.
Either way, the events leading to today tell the whole story and will be examined for months ahead. Questions about Predict & Prevent will extended to Mitigate & Responsiveness and calls for innovation and InsurTech solutions have begun.
Commentary/Opinion
First the fire, then the insurance vacuum
First your home burns to the ground, then you remember that the insurance company canceled your policy a few months ago.
That's the situation facing many of the Pacific Palisades homeowners who've lost their homes in the disastrous wildfires that roared through their neighborhood this week.
Many thousands of homeowners in the Los Angeles area were booted off their policies in recent months, especially those who had been covered by State Farm, which abandoned much of the state. A recent investigation by the San Francisco Chronicle found that the insurer had planned to cancel 69.4% of policies in the Pacific Palisades neighborhood.
Insurance Commissioner Ricardo Lara said in late December that California would allow "reinsurance" costs -- the insurance that insurance companies buy -- to be added into premiums while also requiring insurers to write more policies in high-risk areas. But it's doubtful that action came soon enough to help today's fire victims.
Beyond the Palisades, a similar situation afflicts many homeowners throughout Southern California. Some have been without insurance for more than a year, basically playing roulette with their largest personal asset.
A growing insurance drought California isn't alone. A report published in December by the U.S. Senate Budget Committee found that Florida, Louisiana and North Carolina were also suffering from an insurance drought.
“It’s deadly, deadly serious,” said Sen. Sheldon Whitehouse (D-Rhode Island), who commissioned the report. He called the non-renewals "a sign of market distress."
Nearly 3% of insurance policies in Florida weren't renewed in 2023, the highest non-renewal rate in the nation for the last year covered by the report, which warned that other states were likely to experience similar insurance crises as climate change accelerates across the country.
[Ed. Note: A Must Read] Los Angeles fires expose insurance shortcomings. Could startups do better?
Good morning, it’s finance editor Jeff John Roberts filling in for Allie.
Like everyone here in Southern California, I’m watching in horror as out-of-control fires consume entire communities and force hundreds of thousands around Los Angeles to flee.
The ongoing calamity is shaping up to be the most expensive natural disaster in U.S. history. It is also an economic disaster as the destruction threatens homes and businesses in places like Santa Monica, a hub of the region’s thriving venture capital scene.
The financial fallout from the fires may also deliver a fatal blow to California’s crumbling insurance industry. Many leading providers like State Farm and Costco have already restricted or eliminated coverage in the state, and now home premiums that are already eye-watering will climb even higher. Sadly, many of those who lost their homes in the fires had no coverage at all.
Is there a better way? Can we draw on technology and innovation to design a cheaper, more inclusive insurance regime? Based on the billions of dollars that VCs have poured into so-called “insurtech” one would certainly think so.
A recent report by CNBC featured no less than 150 insurance startups looking to disrupt the industry. Most of these are focused on ancillary services like claim management and fraud prevention, but a good number are in the business of selling home insurance policies. Given this flourishing of startups with cutting edge analytic tools, it’s perhaps surprising that insurance options for many Americans are more scarce and costly than ever.
One reason for this is that, like so many other venture-backed fields, the value and potential of insurtech got vastly overstated in the go-go days of 2021. The hangover has been brutal. A TechCrunch survey from mid-2023 uses words like “death” and “disillusionment” while describing the truly horrid returns the sector has delivered for investors.
The bigger problem, of course, is that the home insurance market is simply too vast and capital intensive for startups to make much of an impact. There are the familiar insurance brands like Progressive and Farmer’s, whose deep pockets are backstopped by reinsurance firms with even deeper pockets. The reinsurance firms are in turn backstopped by so-called retrocession firms, with the state and federal government sometimes stepping in as a very last resort. It’s a very different ballgame than the one most startups play in, no matter how cutting edge their tech is.
The problem of how to provide affordable home insurance is harder still since it involves prickly political questions. These include deciding whether those who build homes in disaster-prone areas should be entitled to coverage in the first place, and how to build public infrastructure to ensure fire hydrants don’t run dry as they did in Los Angeles this week.
Finding the response to these questions will require a civil, evidence-based national conversation—one that feels far-off in light of the ugly finger-pointing already underway between President Trump and California lawmakers. Perhaps that conversation will come in time. For now, spare a thought for the millions of Americans still facing the fire threat and the brave firefighters working to contain it.
If you wish to help, here are some resources courtesy of Fortune’s Andrew Nusca: If you’re keen to lend support: The LAFD Foundation equips and supplies firefighters. The California Fire Foundation supports firefighters and affected residents. The Cal Fire Benevolent Association supports firefighters and their families. LA County’s Department of Animal Care and Control shelters displaced animals. GoFundMe has aggregated fundraisers related to LA’s wildfires as well as created its own relief fund. And the American Red Cross is on the scene, as always.
Jeff John Roberts Twitter: @jeffjohnroberts Email: jeff.roberts@fortune.com Submit a deal for the Term Sheet newsletter here.
The Insurance Industry at an Existential Crossroads: Embracing a Data-Driven Future | Dave Wechsler
For decades, the insurance industry has operated with a tried-and-true formula: assess risk, price policies, and manage claims. However, the landscape is shifting dramatically, and incumbent insurers find themselves at an existential crossroads. Traditional business models are under siege, not only from tech-savvy new entrants but also from a rapidly evolving risk environment. Inaction is no longer a safe option.
The Dual Threat: New Entrants and Changing Risks
Startups and technology-driven challengers are rewriting the rules of insurance. Armed with cutting-edge tools, these new players leverage AI, big data, and advanced analytics to deliver personalized, seamless customer experiences. They are not just digitizing processes but fundamentally redefining how insurance is conceived, sold, and serviced. Their agility and customer-centric approach are forcing incumbents to re-evaluate their strategies.
At the same time, the nature of risk itself is undergoing profound changes. Extreme weather events, driven by climate change, are introducing unprecedented volatility to underwriting models. The rise of AI and automation brings with it new forms of business disruption, from cyberattacks to supply chain upheavals. Insurers must grapple with risks that are more interconnected, systemic, and unpredictable than ever before.
Dave Wechsler, Principal, OMERS Ventures, Fintech/InsurTech Investor
Predict & Prevent
Businesses Urged to Build Resilience and Adapt to the Changing Climate Landscape – Predict and Prevent
Climate hazards are emerging as a critical threat to the business world, with potentially devastating impacts on profitability and stability, according to a report by the World Economic Forum in partnership with Accenture.
The report warns that publicly traded companies could face annual fixed asset losses of up to $610 billion by 2035 due to climate-related risks, translating to a potential 7.3% drop in average company earnings. As these risks intensify, the report offers guidance for businesses to build resilience and adapt to the changing climate landscape.
Quantifying the Financial Risks of Climate Hazards
As the climate crisis intensifies, businesses are facing unprecedented financial risks from various climate hazards, including extreme heat, wildfires, drought, water stress, tropical cyclones, and coastal and fluvial flooding, according to the report.
The financial toll of these climate hazards on companies’ fixed assets is projected to range from $560 billion to $610 billion by 2035, depending on the emissions scenario. This figure could climb even higher, potentially hitting as much as $1.1 trillion by 2055. These losses primarily stem from damage to property, plant, and equipment – assets crucial for generating returns and driving societal value.
“Companies that fail to build resilience stand to lose their ability to compete, as the consequences of the crisis shift markets and fracture supply chains, degrading and stranding physical infrastructure and compromising lives and livelihoods,” the report’s authors state.
The impact on corporate earnings is equally concerning. Without effective resilience strategies, companies could see their average annual earnings drop by 6.6% to 7.3% by 2035. This decline is particularly alarming when compared to historical economic shocks. During the depths of the COVID-19 pandemic, for instance, S&P 500 profit margins declined by 15.3% but quickly rebounded due to significant government interventions, according to the report.
News
US P&C insurance to see slower premium growth in 2025: Swiss Re - Reinsurance News
Swiss Re, a global reinsurance company, forecasts a slowdown in US property and casualty (P&C) insurance premium growth, balanced by easing claims pressures as US Consumer Price Index (CPI) inflation is projected to average 2.5% in 2025 and 2.4% in 2026, although profitability for the sector is expected to be stable.
The reinsurer has revised its premium growth estimate to 5% for 2025, citing easing inflation pressures, while 2026 is expected to see a 4% growth rate.
Swiss Re added, “Deceleration in 2H24 is consistent with our expectation of lower growth in 2025 as more insurers chase market share, especially in personal lines. Growth is heavily influenced by the underwriting cycle but supported by exposure growth: we forecast that US real GDP, a broad exposure proxy, will grow by 2.7% in 2024 and 1.9% in 2025.”
Premium growth has continued to decelerate slowly in commercial lines and shrink in workers’ compensation. Liability lines were the fastest-growing business in Q3’24, with commercial auto liability premiums up 11% year on year.
2025 PREDICTIONS
2025 Outlook for P&C Insurance
Mark Breading, Senior Partner, Consulting at ReSource Pro shares a recap of 2024 and a look ahead in his 2025 P&C Insurance predictions
In 2025 and beyond, the insurance industry faces a rapidly changing landscape filled with both challenges and opportunities.
The rise of AI and generative technologies offers tremendous potential but requires careful integration and governance for long-term success. At the same time, talent acquisition remains a top concern. WATCH HERE
The insurance landscape saw rapid transformation in 2024, driven by advances in technology, evolving customer expectations, and the need for greater operational efficiency. At the same time, the rise of AI and automation presents new opportunities, but also requires careful integration with human expertise.
Research
Hippo's Housepower Report Reveals Top Trends Shaping the Homeowner Experience in 2025
Hippo (NYSE: HIPO), the home insurance group focused on proactive home protection, today released findings from its third annual Housepower Report. The national survey of over 2,000 U.S. homeowners revealed the creative steps homeowners are taking to protect their homes in 2025.
"In 2024, when faced with unexpected repairs, many homeowners shelled out high out-of-pocket costs to manage their homes," said Hippo President and CEO Rick McCathron. "We understand the importance of preventative care and are here to help homeowners confidently protect their homes, and in turn, their primary financial investment, from offering insurance coverage tailored to their needs to providing personalized maintenance advice in the Hippo Home app all year long."
Findings from the 2024 Housepower Report Include:
Unexpected Repair Costs Soared in 2024 In 2024, nearly half (46%) of homeowners spent more than $5,000 on unexpected repairs - an increase from 36% in 2023. The most common home repairs included water damage and/or flooding, roof issues, and door or window problems.
Over 83% of homeowners reported encountering unexpected home repairs this year, nearly doubling from 46% in 2023. These surprises impacted homeowners' feelings of financial stability, with 47% indicating that unexpected repairs strained their budgets.
These unexpected issues come as many homeowners grapple with high mortgage rates and living costs, signaling the growing importance of preventative care to help reduce financial stress. MORE
InsurTech/M&A/Finance💰/Collaboration
Agentech Joins NVIDIA Inception Program to Accelerate AI-Powered Claims Automation with Digital Agents
Agentech Selected by NVIDIA for Inception Program, Showcasing Leadership in Claims Automation and Access to Advanced AI Resources Within the Insurance Industry.
Agentech, a leader in AI-driven claims automation, is thrilled to announce its participation in the NVIDIA Inception Program, an exclusive accelerator that supports startups innovating in artificial intelligence, data science, and high-performance computing. This partnership underscores Agentech’s commitment to transforming insurance claims workflows through advanced AI capabilities.
Deep Vector Raises $1.5M to Revolutionize Insurance Data Extraction with AI
Deep Vector, an AI platform for analyzing underwriting documents, closed its seed round of $1.5M, co-led by Aperture Venture Capital and InsurTech NY.
Deep Vector helps insurers and brokers translate the influx of analog documents used for underwriting risk—claims loss runs, Acord forms, motor vehicle records, and business records—into usable and actionable data. Previously known as Loss Scan, Deep Vector uses a proprietary algorithm and machine learning to classify documents from a library of 5,600+ formats specific to each insurance carrier's forms. Once identified, Deep Vector processes and translates the documents into usable data for carriers, brokers, and risk managers.
"Insurers have little incentive to make their loss run and claims analysis process easier because it is simply a cost center," said David Gritz, Managing Director at InsurTech NY. "Deep Vector bridges the gap between the insurance broker and underwriter for complex commercial accounts and saves thousands of hours analyzing accounts."
Deep Vector seeks to become the default translation layer for insurance data extraction. Over 30 of the top 100 insurance brokerages and many more carriers, underwriters, MGAs, and brokers have already transformed their operations with Loss Scan. The rapid adoption by industry leaders shows that Deep Vector isn't just innovative – it's delivering real results for the most demanding organizations in insurance.
Global M&A activity recovered in H2 2024 | Insurance Business America
Global M&A activity in 2024 slowly recovered with an expectation of a rebound this year as the impact of increasing inflation and rising interest rates have started to subside, according to a report from Gallagher Specialty.
The report, Gallagher Specialty’s Global M&A Insurance Report, described the first half of 2024 as “challenging” across various regions. However, the company said deal activity grew gradually in the latter half as sale preparations increased and vendors became more engaged in the due diligence process. This increase in activity in the second half could have been driven by pent-up demand, particularly in the private equity space, along with corporations turning to M&A to accelerate their growth objectives.
Concurrent with the increase in deal activity last year, insurable transactions also increased, with the tax insurance market also improving. The use of Warranty and Indemnity (W&I) and Representation and Warranties (R&W) also continued to spread because of the increased activity, according to the report.
Data Privacy/Cyber Security
Symbol Will Indicate When Connected Devices Are Cyber Secure
Consumers may soon be able to buy electronic products with a label indicating they are “cyber secure,” according to US officials.
The White House on Tuesday announced the launch of a new US Cyber Trust Mark, indicating designated items follow best practices to avoid possible hacks.
Products with the cyber mark are expected on store shelves in 2025, said Anne Neuberger, deputy national security adviser for cyber and emerging technologies. The program is similar to Energy Star, the US government-backed symbol denoting products that are energy efficient, she said.
People
Juan Andrade Named President and Chief Executive Officer at USAA
The USAA Board of Directors announced the appointment of Juan C. Andrade as its next president and Chief Executive Officer, effective April 2. Andrade has served on USAA’s Board of Directors for the last four years and brings nearly 40 years of leadership experience as a public servant and in the financial services industry.
Juan C. Andrade was named the president and Chief Executive Officer at USAA effective April 2.
During his time on the board, Andrade served on key committees focused on members, risk, financials and technology. He was also Vice Chairman of USAA’s Advisory Panel, a forum established for board directors and teammates to interact with members and improve how we serve. And, as a USAA member, Andrade has experienced firsthand our industry-leading service and member-centric solutions that help empower financial security.
Andrade joins USAA from Everest Group, Ltd., a worldwide leader in insurance and reinsurance solutions, where he served as president and CEO since January 1, 2020. At Everest, he transformed the company into a more globally diversified enterprise with a focus on profitability, efficiency and risk management. He also fostered a strong culture of collaboration, entrepreneurship and innovation, while keeping customer service, enhanced by technology and data-and-analytics-driven insights, at the forefront.
Prior to Everest, Andrade was president of Chubb’s international business in over 50 countries, president and chief operating officer at The Hartford and a general manager at Progressive. In 2023, he was named by the Wall Street Journal as one of the World’s Most Influential Decision Makers. Earlier in his career, Andrade worked in national security, international affairs and drug policy within the U.S. Federal Government’s Executive Branch and The Executive Office of the President. During this time, he held various roles, including with the Office of the Secretary of Defense, the Drug Enforcement Administration and the White House Office of National Drug Control Policy. Andrade was awarded the Secretary of Defense Medal for Meritorious Civilian Service, the second-highest honor for civilian employees, for his work countering international drug trafficking.
Events
ClimateTech Connect April 15-16, 2025
Ronald Reagan Building and International Trade Center / Washington, DC
ClimateTech Connect is the premier global conference and tradeshow for leaders advancing innovation in climate adaptation, resilience, and profitable sustainability through technology.
ClimateTech Connect brings together thought leaders, innovators, policymakers, and leading industry experts to explore the intersection of climate resilience strategies and technology. We are expecting 1500 attendees from the following industry sectors:
● Insurance and Financial Services
● Corporates
● Investors
● Government
● Start-ups and Scale-Ups
Join us for two days of inspiring keynotes, panel discussions, workshops, an electrifying expo hall + demo stage, and networking as we delve into the latest advancements and solutions in climate resilience. Together, we will shape a more sustainable future.
InsurTech Consulting and our 'Connected’ newsletter are proud media partners of ClimateTech Connect with a special 20% discount for our subscribers”. Use code:Connected20, register HERE