Commentary/Opinion
Is Insurance Recruiting Being Impacted by Artificial Intelligence?
The movie “Terminator 2” is the first thing that comes to mind when I hear about artificial intelligence. A universe where machines take over our daily lives seems so distant from my reality. Then I’m reminded that I use AI every time I unlock my iPhone with face ID. Maybe it’s not so far off after all.
That’s the message, and question, for this article: How much of an impact is artificial intelligence making already on insurance industry recruiting? To try and answer this question, I thought about the biggest pieces of the recruiting process where insurance companies and agencies spend the bulk of their time.
Can ChatGPT Write Better Job Advertisements?
I consult with insurance organizations on how to write better job advertisements. Most companies post the full job description because recruiters don’t have the time or know-how to create a compelling piece. Artificial intelligence is appealing because it could write the advertisement in minutes.
Mary Newgard, Partner, Capstone Search Group
News
Rising reinsurance costs put pressure on global insurers' credit ratings
Tougher reinsurance market conditions to continue
Global insurers are facing increased scrutiny as their credit ratings come under pressure due to rising reinsurance costs that compel them to reduce coverage and assume more risks, according to new analysis from DBRS Morningstar.
Citing preliminary data from Guy Carpenter, Morningstar reported that global reinsurance prices surged by 27% in January compared to the previous year.
This marks the sixth consecutive year of price increases and the largest annual jump since 2006, following the aftermath of hurricanes Katrina, Rita, and Wilma.
“We expect the tougher reinsurance market conditions to continue in the short to medium term, putting to the test insurers’ risk management capabilities,” the analysis said.
Farmer’s Insurance to drop more than 100,000 policies, including auto, in Florida exit
Farmer’s Insurance will stop writing auto, residential and umbrella policies in Florida, it confirmed this week in a move that’s expected to affect 100,000 policies.
The figure is believed to encompass a “very small amount of auto policies,” with the majority related to home policies, an Insurance Institute spokesman told Repairer Driven News.
“We expect this decision by Farmers will have very minimal impact on Florida’s auto insurance market as most major national and regional insurers continue to offer coverage to Florida drivers,” said Triple-I’s Mark Friedlander.
He said the non-renewal process will likely begin early next year based on a policy’s expiration date and that Farmers plans to provide information about how affected customers can switch their coverage to its subsidiary Bristol West, which will continue operating in the state.
Trevor Chapman, a Farmers spokesperson, said in a statement to RDN that its decision to leave Florida was necessary to “effectively manage risk exposure.”
Lemonade Launches Its First Brand Campaign: "Changing Insurance"
Lemonade has launched its first brand campaign, titled “Changing Insurance,” this week.
According to the company, The campaign aims to highlight the absurdity of traditional insurance practices, including long hold times and complex jargon, while showcasing Lemonade’s commitment to providing a simple and intuitive insurance experience.
Liron Smadja, Head of Brand Marketing at Lemonade, emphasized that the campaign not only entertains but also demonstrates the transformative power of Lemonade’s innovative approach to insurance, with a strong focus on customer-centricity.
Slip-and-fall scams can be sophisticated and extensive
Personal injury attorney George Constantine and orthopedic surgeon Andrew Dowd were convicted by a Manhattan federal jury late last year for knowingly profiting from a massive $31 million trip-and-fall accident scheme.
Constantine reportedly filed nearly 250 fraudulent personal injury lawsuits, and Dowd performed hundreds of unnecessary knee and shoulder surgeries on patients referred to him through co-conspirators. In April of this year, U.S. District Court Judge Sidney H. Stein sentenced Constantine and Dowd to 8 1/2 years in prison.
While similar amateurish (and failed) attempts at insurance fraud might not engender outrage, it is a mistake to downplay the prevalence of staged accidents and fraudulent personal injury lawsuits. Indeed, staged accidents and fraudulent personal injury lawsuits are often the result of large-scale, organized criminal activity affecting many businesses and their insurance companies.
With that said, this column will discuss one of the largest and most costly trip-and-fall insurance frauds of recent years — effectuated by teams of “runners” who were paid cash kickbacks to recruit patients to stage accidents, lawyers who filed fraudulent personal injury lawsuits, and health care providers who performed unnecessary surgeries and other medical procedures funded by litigation funding companies. This fraudulent scheme began just over a decade ago, with hundreds of individuals recruited to serve as alleged “victims” of orchestrated trip-and-fall accidents. Various indictments led to guilty pleas by two individuals and a 2019 conviction in the Southern District of New York of three participants in the fraud, followed by:
- The 2021 indictments of another set of five defendants;
- Various other guilty pleas and convictions;
- A three-week trial of a personal injury lawyer and orthopedic surgeon in late 2022; and, finally,
- The sentencing of key participants earlier this year.
Writers' strike could cost $8 billion – but insurers won't foot bill
The Hollywood writers’ strike could cost the entertainment industry up to $8 billion, according to an insurance expert, and it won’t be insurers that foot the bill.
“Losses from the 2007 to 2008 strike were around $2 billion,” said Ross Garner, managing director-property & casualty at NFP. “With the amount of new streaming services that have popped up since then, which has led to an increase in productions, losses this time around could be around $8 billion, which would put it up there with major natural disasters, hurricanes and things like that.”
One of the downsides of major strikes is that there is very little to nothing that can be done for clients to mitigate the impact from an insurance perspective.
“There is no insurance product for events like this,” Garner said.
Allianz's US unit ordered to pay $6 billion
A New York judge ordered a unit of Allianz SE to pay about $6 billion as punishment for misrepresenting the investment risk posed by a group of hedge funds that collapsed amid market fluctuations caused by the COVID-19 pandemic.
US District Judge Colleen McMahon imposed the sentence Wednesday in Manhattan on Allianz Global Investors US, which had agreed to the payout last year when it pleaded guilty to a single criminal charge of securities fraud as part of a deal with federal prosecutors. It ends an embarrassing chapter for the unit’s corporate parent, the German insurance giant.
“This is a sad and sorry state of affairs,” McMahon said in describing the criminal conduct admitted by AGI. “The amount of money that is being paid over and forfeited is astronomical, certainly in my experience.”
AGI was automatically disqualified from acting as an investment adviser or principal underwriter for any mutual fund or closed-end fund for 10 years. Allianz agreed last year to transfer most of AGI’s US assets to Voya Financial Inc. AGI planned to dissolve shortly after the sentencing, according to a July 5 letter to the judge by both sides.
In addition to the payments, AGI was sentenced to five years’ probation, which will be discontinued once it no longer exists, McMahon said.
Liberty Mutual Insurance Announces Key Organizational Changes and Executive Leadership Appointments
Liberty Mutual Insurance President and Chief Executive Officer Tim Sweeney today announced key organizational changes and executive leadership appointments aimed at enhancing focus on long-term strategic markets, while better leveraging scale advantages to drive improved profitability and faster innovation.
Enterprise Transformation and Solutions is a newly formed enterprise function that will lead the company’s efforts to drive expense improvement and operational excellence, deliver efficient and effective solutions that unlock scale advantage, and elevate collective data and data science capabilities to drive better, faster differentiating insights and actions. The function will be led by Jim MacPhee, who has been named Chief Operating Officer, Liberty Mutual.
InsurTech/M&A/Finance💰/Collaboration
JMP: “Long-term winners” starting to emerge in overcrowded insurtech market
The overcrowded insurtech market will slim down with only a small proportion of current participants becoming “long-term winners” with respectable market shares, according to a report by JMP Securities..
The overcrowded insurtech market will slim down with only a small proportion of current participants becoming “long-term winners” with respectable market shares, according to a report by JMP Securities...
In its annual Insurtech 50 report, which identifies the 50 companies JMP believes will be the long-term winners, the firm noted that early-stage funding momentum in the sector has begun to slow.
“We have begun to see the insurtech wave transform, with growth in early-stage investment slowing and some of the earlier companies emerging as leaders, raising larger, later-stage rounds of capital, and separating themselves from the pack,” said the report.
JMP Securities
VIU BY HUB PARTNERS WITH SAFESTREETS TO OFFER HOMEOWNERS COMPLETE PROTECTION
Managing both physical and financial risk becomes simpler by connecting SafeStreets' customers with VIU's digital insurance brokerage platform
VIU by HUB (VIU), a digital insurance brokerage platform, today announced a partnership with SafeStreets, one of the largest authorized dealers of ADT home security systems in the U.S., to provide their customers with the opportunity to shop for and buy personal insurance coverage through a variety of carriers. The partnership provides SafeStreets' customers with trusted advice and a comprehensive approach to managing both physical and financial risk to their homes while potentially reducing insurance premiums in the process.
As advancements in technology make home security monitoring and surveillance more attainable, there's growing interest in seeking benefits beyond physical security like discounts on premiums, which many insurance carriers now offer. SafeStreets customers will be able to work directly with VIU's licensed independent agents to shop for and compare policies that may offer benefits for taking steps to secure their home and lower the likelihood of making a claim.
"VIU by HUB and SafeStreets have a shared mission: help our customers protect what matters most," said Bryan Davis, EVP and Head of VIU. "SafeStreets customers are already taking critical steps to minimize risk to their homes. It makes sense then to take it a step further and work with a digital insurance broker that can bring carrier options and the expertise necessary to know how to build upon the physical protections already in place and ultimately minimize claims and lower costs."
Guidewire backs Akur8
Guidewire has invested in Akur8, a French insurance startup offering a pricing platform.
The startup closed a $27.3 million financing round earlier this month. Other investors include BlackFin Capital Partners and FinTLV Ventures.
Akur8 was founded in 2018 and has since raised $69 million. Its cloud-based solution automates the generation of pricing models while allowing actuaries to retain control over the process. Clients include Western Reserve Group, Canopius, and Next Insurance.
This is Guidewire's second insurtech investment this year, following its investment in Betterview.
AI in Insurance
AI in insurance: Majority of surveyed policyholders trust fully automated claims processing
Based on new research, the MarketWatch Guides Team finds that the insurance industry’s use of artificial intelligence (AI) may only increase due to customer demand and isn’t far off from making real-time underwriting possible.
Seventy-nine percent of tech-savvy car insurance customers would trust a claims process fully automated by AI, according to a Solera Innovation survey leading MarketWatch to believe insurance underwriting of the future may include myriad data points about a customer’s lifestyle and driving habits.
“A future where smart devices track myriad aspects of your life and share that data with insurance companies is just one possibility,” MarketWatch wrote. “But even if the technology exists, people may not want to share that level of information with companies. Would you share your smartwatch information with your insurance provider for the chance to get a discount?
“Car insurance companies will rely on AI more and more as time goes on. For the consumer, this should mean better customer experience, quicker underwriting approval, and faster claims processing.”
Events
CIECA CONNEX 2023 | Bloomington | Sep 12 | "CONNECTED CAR | CONNECTED INDUSTRY"
Why attend? Join leaders from across the collision industry for an engaging two-day conference to discuss where technology and business are headed and what we are doing as an industry to be prepared. Our theme this year is "Connected Car | Connected Industry."
It reflects the increasing levels of connectedness and integration between all aspects of vehicle design, manufacturing and repair.
With ADAS and autonomous features growing with every model year and new EV models expected from nearly every major manufacturer, technology is at the forefront of automobile design and the driving experience. All of this technology translates into data, and new repair methods, supply chains and repair procedures.
CIECA members and non-members are invited to join us for two days of presentations and discussions about these emerging technologies, how they impact the collision industry and what we are doing to prepare for the rapidly-changing business environment.
The CIECA CONNEX conference is an excellent opportunity to meet and network with leaders from some of the most influential companies in the industry. Conference attendees are eligible to receive credit toward a professional designation from the Automotive Management Institute (AMi).
After the conference, please join us for an exclusive factory tour at Rivian.
REGISTER HERE
People
How AXA XL’s Rose Hall Pioneered a Predict & Prevent Model in Insurance
Insureds want solutions, and their insurance partners are constantly looking for ways to make things happen.
Rose Hall is one insurance partner who has a keen sense of what solutions look like. Her efforts, backed by her team at AXA XL, have become a prime example of how preventing losses by using the resources, technology and knowledge available can be a boon to business and client success alike.
With a background in civil engineering, Hall was hired by then-XL Catlin as a construction engineer and soon promoted to vice president, head of construction innovation, to help the insurer’s construction clients with some of their biggest risks.
“I took the interview and very quickly was endeared to the people here and what they were doing,” she recalled.
Through careful review, utilization of her deep industry knowledge and a penchant for solving problems, Hall dove deep into the program, where “I saw some opportunities for the industry to up its game,” she said.
“Construction’s a legacy industry, just like insurance. And I said, well, what’s going to be next? Contractors have been asking us for years how to help them manage their risk. But managing risk is starting to integrate technology. It’s starting to integrate innovation, different ways of building, like modular and prefabrication. There’s a lot that’s changing.”
Customers were coming for more than risk management; they were coming for innovation — solutions for how to best integrate budding technologies into their tried-and-true risk prevention programs.
“We needed to help this industry elevate to the next level. Contractors were looking for leadership in this space, and we could see a cross section of their peers that they could never see on their own” Hall said.
The AXA XL Construction Ecosystem was born. An advisory offering from the insurer, this ecosystem connected insureds to professionals who had prime advice for their biggest risks, as well as bridged the gap between insureds and some of the best technology-based solutions from vetted and approved third parties.