Tesla ordered by Florida jury to pay $243 million in fatal Autopilot crash  August 4th 2025

Rethink claims' future: seize value creation opportunities | EY - Global

With claims processes largely digitized at many insurers, the priority is now proactive risk prevention. The deployment of AI bots and agents will better integrate underwriting and claims processes, freeing up staff to focus on high-value tasks.

The business case for ongoing claims transformation rests on improved loss ratios and increased customer satisfaction and trust.

For years – even decades – senior executives in the insurance industry have dreamed of fully digitized claims processes. The desire and business case were clearest relative to straightforward property and casualty (P&C) claims. But all types of carriers saw value in streamlining claims workflows. The thinking was that costs would fall, and customer satisfaction and loyalty would rise if only carriers could automatically capture the necessary data, automate all the process steps and accelerate payouts. For a significant number of insurers, that vision is now close to becoming an everyday operational reality, at least for routine claims.

Now that most carriers have reduced the cost of claims and shortened timelines, it’s worth assessing whether the future of claims has truly arrived as well as considering what’s over the horizon. With more powerful technology – including multiple forms of artificial intelligence (AI) – readily available and increasingly affordable, the question is, where will claims go next? MORE

Taking Back Negotiation: Why Claim Professionals Must Lead the Next Chapter

In the rapidly shifting landscape of property/casualty insurance claims, negotiation stands at the pivotal moment for improved settlement outcomes, client satisfaction, and bottom-line carrier health. In 98-99 of every 100 litigated files, the carrier’s financial outcome will be established through negotiation.

Executive Summary

"More frequently than not, claim professionals have the purse strings but counsel does the talking."

That's how Suite 200 Solutions Founder Taylor Smith summarizes a recent survey finding that defense counsel now convey settlement offers more frequently than carrier claim professionals.

Here, Smith reviews several highlights of the survey of senior claim and litigation executives conducted by Suite 200 Solutions, an advisory firm for P/C claims and litigation management professionals. He also advances the view that claim professionals should reclaim negotiation as a core competency and offers a how-to guide for carriers to follow to strengthen underused negotiation muscles.FULL ARTICLE

CCC expects AI-based estimating tool use by shops to grow in popularity | Repairer Driven News

CCC Intelligent Solutions reported a “strong” Q2 on Thursday and provided some details on the rollout of its AI products.

Total revenue for Q2 was $260 million, up 12% year-over-year (YoY), which exceeded the company’s guidance range. Adjusted EBITDA was $108 million, also ahead of the guidance range.

“In Q2, several top 10 insurers contracted for multiple AI-enabled auto physical damage, or APD, solutions that extend our photo AI capabilities beyond estimating to include earlier stages of claim handling, as well as later stages, such as audit and review,” said Gitesh Ramamurthy, CCC’s chairman and CEO, during the Q2 earnings call.

“These solutions have, for example, cut the time to identify a total loss in half, resulting in millions of dollars of annual impact with the potential to improve that time and impact even further. This is a win-win-win. Insurers avoid unnecessary fees, repair facilities free a place for their repairable vehicles, and consumers get faster and more satisfying claims resolution.”

He added that CCC is also seeing AI streamline the back-and-forth between insurers and repair facilities over supplements.

“Over 60% of estimates now have a supplement, or in many cases, multiple supplements,” Ramamurthy said. “This is a byproduct of the growing complexity in our industry. This is a major pain point for both insurers and repairs. Our AI-based solution can help expedite this process, and in some cases, auto-approve these changes for an insurer’s guidelines, significantly reducing cycle time and manual effort.”

Moving forward, Ramamurthy said he thinks visual AI-based estimating tools will be used more, based on a leading MSO using Mobile Jumpstart to prepare over 95% of their estimates.

Underwater car loans hit a record in troubling trade-in trend. - The Washington Post

[Ed. Note: This is a highly concerning trend for insurers and policyholders during a total loss claim]

This week, Edmunds, a car-shopping website, reported that an increasing number of consumers with auto loans had negative equity, meaning they owe more on their vehicle than it’s worth — a lot more.

-The data showed that 26.6 percent of trade-ins applied toward a new-vehicle purchase had negative equity, a four-year high. The average amount of these “upside-down loans” was $6,754 in the second quarter of the year, according to Edmunds — up from $6,255 in the same quarter a year ago. Even more alarming is that 23.4 percent of these drivers owed more than $10,000, and 7.7 percent more than $15,000.

The story behind these numbers is that borrowers who lack the cash to pay off their previous loan often roll that negative equity into the new one.