News
Progressive posts best commercial auto underwriting performance in 2024 | S&P Global
The Progressive Corp. posted the best underwriting performance among the country's largest auto insurers in 2024 with a net combined ratio of 88.2%, an improvement of 10.3 percentage points from 98.5% it recorded in 2023, according to an analysis by S&P Global Market Intelligence.
The country's largest commercial auto insurer also grew its direct premiums written year-over-year by 11% to $10.79 billion, equaling a 14.9% market share. The company credited the strong profitability in its commercial lines segment in part to higher average earned premium per policy in its commercial auto businesses due to 2023 rate increases and lower incurred loss frequency in core commercial auto products.
Progressive in its most recent Form-10K further explained that the most significant premium growth came from its contractor and business auto business market targets (BMT) primarily driven by the aggregate core commercial auto rate increases of 17% taken during 2023. Meanwhile, on a calendar-year basis, its commercial auto products' incurred frequency decreased 7% in 2024. Core commercial auto products represent 80% of the segment's net premiums written.
Telematics, Driving & Insurance

Cambridge Mobile Telematics launches AI-driven roadside assistance, total loss tools | Repairer Driven News
Cambridge Mobile Telematics launches AI-driven roadside assistance, total loss tools
Cambridge Mobile Telematics (CMT) has introduced AI-powered Roadside Assistance and several other updates that it says make telematics programs more helpful, accessible, and convenient for drivers by expanding protection, accelerating claims, and increasing engagement.
The new Roadside Assistance detects when a driver pulls over due to vehicle issues, such as flat tires or mechanical failures, according to a press release from CMT.
“Telematics has traditionally been about pricing, crash detection, and claims efficiency, but that’s just the starting point,” said Hari Balakrishnan, CMT co-founder and chief technology officer, in the release. “We’re expanding the value of telematics by offering drivers more help, more often — whether it’s roadside assistance, hail alerts, crash support, or AI Total Loss. We’re making programs more consumer-friendly with devices like Tag+ that keep drivers connected, while also making it easier for our partners to deliver life-saving services and engage drivers.”
Many of the new features have been tested with both insurers and drivers. AI Total Loss has been proven to help insurers make total loss decisions in half the time.
GPS to GO Selects VuDrive by Jungo to deliver AI video telematics to fleets nationwide
Jungo (TASE: JNGO) has announced partnership with GPS to GO, a prominent Canadian telematics provider, to distribute and support VuDrive across the U.S. and Canadian market.
Jungo is an Israeli company, which specializes in AI-powered in-cabin sensing software. They develop solutions like CoDriver and VuDrive to monitor driver behavior (distraction, drowsiness) and enhance road safety, primarily for automotive OEMs, Tier-1s, and fleets.
Jungo’s VuDrive is a flagship AI video telematics platform, designed to prevent accidents, reduce insurance costs, and give fleet managers location and telematics information – all using a single, affordable AI camera. With real-time alerts, dual-camera coverage, vehicle telematics, and a robust cloud platform, VuDrive transforms even entry fleets to improve safety, monitor vehicle location and telematics, all avoiding stacked solutions or gateways previously needed. These partnerships mark another significant step forward in bringing VuDrive to fleets across the United States.
“VuDrive has some unique features not found on other platforms that will make this a real winner!” said Russ Salo, President of GPS to GO. “This AI camera has a really great form factor and the installation is ultra fast and modern. Fleets of all sizes will love this system.” The partnership marks a significant step in Jungo’s U.S. expansion strategy, leveraging GPS to GO’s deep market presence and technical expertise to reach more fleets looking for smarter, easier ways to manage risk on the road.
Research
Hi Marley Survey Highlights Opportunities for P&C Carriers to Modernize Service Interactions While Maintaining the Human Connection | Morningstar
Hi Marley, creators of the only intelligent conversational platform built for the P&C insurance industry, today released new research exploring policyholders' recent service experiences with their insurance carriers.
Hi Marley's latest Voice of the Policyholder Survey captures insights from 1,000 U.S. homeowners, renters, and auto insurance policyholders who interacted with their carriers over the past six months. The results highlight customers' service expectations and preferences, including a dramatic shift in policyholders' perception of using AI for insurance requests.
Key Findings from the Survey Include:
Customers show strong interest in text messaging, but few carriers provide a texting option for service requests. In addition to supporting ongoing conversations and giving customers a trusted contact they can reach out to at any time, texting also lends itself well to automating simple transactions or questions, creating efficiencies for carriers and fast resolution for customers.
Self-service preferred for simple tasks. Respondents most often used carrier web portals or mobile apps to handle bill payments and document requests, and more than half reported being "very satisfied" with these experiences (51 percent and 52 percent, respectively).[MORE(https://www.morningstar.com/news/accesswire/1035475msn/hi-marley-survey-highlights-opportunities-for-pc-carriers-to-modernize-service-interactions-while-maintaining-the-human-connection)
Climate/Resilience/Sustainability

Climate change is raising costs for federal hurricane insurance for farmers
He hates to say it, but Ernest Fulford is hoping for a hurricane.
Storms tore through the Jefferson County grower’s 1,600 acres last fall, submerging thousands of pounds of freshly-dug peanuts in floodwaters and dropping fluffy white cotton bolls, weeks away from harvest, into the mud.
A crop insurance payout kept his Florida farm, a family legacy since the 1940’s, in business.
The Federal Crop Insurance Program, so far spared from the Trump Administration’s sweeping cuts, costs the government an average of $9 billion annually. Climate change could raise its price tag by up to a third by 2080, according to the U.S. Department of Agriculture Economic Research Service. Despite the increasing investment, the program struggles to accommodate small farmers and those, including Fulford, hit by back-to-back storms.
That worries agricultural economist Anne Schechinger of the Environmental Working Group, a nonprofit in favor of crop insurance reform.
“The crop insurance program really is not helping farmers adapt to extreme weather from climate change,” she said, noting that the program relies on past crop and weather data instead of forward-looking climate models.
“The past 20 years, specifically in historical yields, is not the next 20 years for these farmers.”

IBHS honors resilient construction trailblazers
Yesterday, during the 10th Annual FORTIFIED Awards celebration, the Insurance Institute for Business & Home Safety (IBHS) recognized 76 FORTIFIED service providers and non-profits taking the lead to better prepare their communities for severe weather. The awards honor organizations that have helped at least 100 customers earn a FORTIFIED Home™ designation and contributed to the record number issued in 2024.
FORTIFIED, a voluntary, beyond-code construction and re-roofing standard based on decades of IBHS research, strengthens areas of a home vulnerable to high winds and heavy rain. Lab studies and real-world events show FORTIFIED significantly reduces damage from hurricanes, tornadoes and other severe weather events. More than 75,000 homeowners have chosen to seek a FORTIFIED designation, with Alabama, North Carolina and Louisiana leading the way. The FORTIFIED program requires third-party verification that the standard has been met and can lead to insurance incentives or tax credits for homeowners.
"For a decade now, the FORTIFIED Awards have celebrated the individuals and companies who make resilient homes a reality," said IBHS President and CEO Roy Wright. "Every month, nearly two thousand homeowners work with dedicated service providers to make their homes stronger. As a result, communities are becoming more resilient and better prepared for the next storm."
FORTIFIED Volume Awards are earned by certified FORTIFIED roofing contractors, evaluators and professionals who have generated a minimum of 100 designations, with different award categories for progressively higher designation totals. This year's recipients include:

How Wildfires Are Torching The Home Insurance Industry
As wildfires surge across North America, insurers are pulling out of high-risk zones—leaving homeowners unprotected and exposing a deeper market crisis.
What happens when the models tell you the world is on fire, and the market listens?
In California’s most extreme wildfire zones, one in five homes has lost its insurance coverage since 2019 according to a Deep Sky Climate (my employer) wildfire research report. In some zip codes, premiums have skyrocketed over 40%. More than 150,000 households are now uninsured—not because they want to be, but because they’re uninsurable. And wildfire season has barely begun. Already more than 200 blazes rage across Canada, many are getting out of control. This isn’t just a climate story. It’s a markets story. A story of how the first real stress test of climate adaptation is happening—not in the halls of Congress or Parliament, but in your homeowner’s insurance renewal letter.
Home Insurance Is A Canary In The Climate Coal Mine
Insurers have one job: predict risk, price it, and spread it. And they’re good at it—until they’re not. When Los Angeles was engulfed in flames in January, insurance companies paid out more than $44 billion in claims. State Farm alone lost $7.6 billion. California’s state-subsidized FAIR plan took a $4.8 billion hit. That plan, by the way, is supposed to be the insurer of last resort. It’s now the only option left for hundreds of thousands of homeowners—and it's buckling.
Insurers saw it coming. Their catastrophe models—backed by more granular data and better forecasting than most public agencies can afford—warned them. They raised premiums, cut policies, and eventually fled entire markets. Since 2018, over 30,000 households in California’s high-risk fire zones had insurers that declined to renew their policies. Many never got a replacement.
Commentary/Opinion

Industry Expert Steve Greenfield Shares Insight on EVs, U.S. Tariffs, Repair Implications - Autobody News
Steve Greenfield covered a wide range of topics for an automotive industry update during the ETI ToolTech conference.
During the Equipment and Tool Institute (ETI) ToolTech conference in April, an automotive industry update was provided by Steve Greenfield, general partner at Automotive Ventures and author of “The Future of Mobility,” “The Future of Automotive Retail” and the weekly “Intel Report.”
Greenfield pointed to the current migration toward purchasing larger vehicles, pickup trucks and SUVs. As an example, the top three selling light vehicles in 2024 were the Ford F-Series (765,649), the Chevrolet Silverado (549,945) and the Toyota RAV4 (475,193).
Looking back to the mid-1970s, Greenfield noted that sedans and wagons were the dominant cars on the road. Fast forward to today, and many U.S. vehicles are similar in weight, although their miles per gallon and horsepower have doubled.
“With lightweighting technologies, we've been able to bring the weight equal to what the weight was back in 1975 and found a lot more efficiencies with drivetrains,” he explained. “That’s why we’ve had this creeping up in size and weight.”
As a result, he said automobiles have never been heavier, more powerful, less polluting or more efficient.

Your Insurance Company May Be Using A Flying Drone Above Your House, And It's Honestly So Freaky
Here's what you should know about aerial inspections — and how it could affect your insurance costs going forward.
Every few years, I get a notice from my insurance company informing me that — usually unbeknownst to me — an inspector has strolled around my property looking for potential hazards or issues of concern to my insurer. The notice will sometimes include a list of things they want me to address, perhaps like a tree branch that’s too close to the roof.
Recently, I realized that my insurance company may be keeping tabs on my property in a way I never expected, by checking out my home from the air — and your insurance may be doing it, too.
Some insurance companies are now using drones to do property inspections from the air. In some cases, insurers are using the results of these inspections to refuse to insure the property altogether. This may be especially concerning for property owners in certain areas at high risk of natural disasters, where
AI in Insurance

Embracing the Future: Generative AI in Insurance and Financial Services
I recently had the privilege of speaking at a technology conference where the rapid advancements in artificial intelligence (AI) were a central theme.
As Nationwide’s chief innovation and digital officer, I try to attend at least one conference each year as the collective industry experience and talent of those who attend is invaluable. This conference was equally worthwhile, and I left with a greater appreciation of how generative AI is poised to revolutionize the insurance and financial services sectors.
Experimentation to Impact
Across our industry, there is a focus on efficiency, personalization and creating a superhuman workforce powered by AI. While decision-making AI is not here yet, the automation and completing rethinking of workflows through AI is increasingly becoming a reality. Workflows are moving from being deterministic to probabilistic.
Nationwide has always been at the forefront of insurance and financial services technological innovation and has a history of investing in robust infrastructure and strategic AI capabilities. However, the industry is moving at lightspeed, and the transition from proof-of-concept (POC) experiments to scalable, impactful solutions is happening faster than ever.
At the conference, I discussed how Nationwide is moving from experimenting with AI solutions to creating impactful new tools for our associates. For example, an AI solution for our personal lines associates called Claims Log Notes automatically processes and summarizes the details in our customers’ insurance claims. The tool not only eliminates the need for our member customers to repeatedly recount claim information that they have previously provided, but also standardizes how claim histories a
By Chetan Kandhari
InsurTech/M&A/Finance💰/Collaboration
bolttech Closes $147M Series C, Announces Strategic Investment and Joint Venture with Sumitomo at Insurtech Insights | Insurtech Insights
Global insurtech leader bolttech has successfully closed its Series C funding round, raising $147 million from a group of prominent investors and securing a valuation of $2.1 billion.
The round marks the entry of Sumitomo Corporation and Iberis Capital as new strategic investors, joining existing backers including Dragon Fund, Baillie Gifford, and Generali’s Lion River.
The closing of this round also sees Sumitomo Corporation entering into a joint venture with bolttech to roll out embedded insurance programs and end-to-end services for partners across Asia. The collaboration is set to further expand bolttech’s reach in the region and support the delivery of innovative, tech-driven insurance solutions.
“We are thrilled to join forces with bolttech – both as a strategic investor and through our joint venture,” said Shinichi Kato, Group CEO of Media & Digital Group at Sumitomo Corporation. “We are confident that this partnership will enable us to work closely with the bolttech team to drive growth and innovation across the Asia region.”
The funds from this round will be used to enhance bolttech’s platform capabilities and accelerate its global growth strategy, as the company continues its mission to make insurance more personalized, accessible, affordable, and convenient for customers worldwide.
Announcements
Lincoln Financial and Bain Capital Announce Closing of Equity Capital Raise and Launch of Long-Term Strategic Partnership
The transaction closing marks the start of a multi-faceted partnership that will enable Lincoln to accelerate its strategy, unlock value creation opportunities, and provide growth capital to be deployed in areas of strategic focus.
Lincoln Financial (NYSE: LNC) and Bain Capital today shared the closing of their previously announced long-term strategic partnership agreement. The partnership was first announced by Lincoln and Bain Capital on April 9, 2025, and includes an $825 million strategic growth investment from Bain Capital, which acquired a 9.9% common equity stake on a post-issuance basis in Lincoln, and the establishment of a 10-year, non-exclusive strategic investment management relationship. Under the final terms,
Lincoln issued 18,759,497 new common shares at $44.00 per share, based on a 25% premium to the 30-day volume-weighted average price as of April 8, 2025. This capital will be deployed toward Lincoln’s strategic priorities—including growing spread-based earnings, advancing portfolio management and asset sourcing efforts, and optimizing the company’s legacy life insurance portfolio. Additionally, the transaction provides Lincoln with the financial flexibility to accelerate progress toward its 25% leverage ratio target.
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