Telematics, Driving & Insurance
AI in Insurance: Transforming Risk Management and Claims Handling
Artificial Intelligence (AI) has rapidly evolved from a futuristic concept into a critical operational tool within the insurance industry.
Today, insurers must stay ahead by applying AI to streamline operations, improve pricing accuracy, and enhance customer experiences. AI has become indispensable, and at MOTER Technologies, we are driving this transformation with advanced, real-world applications that deliver measurable impact.
Historically, risk assessment relied on retrospective analysis of past data- such as accidents, past claims, traffic violations, and demographic factors. For commercial fleets, this often meant reviewing incident logs from previous years or analyzing claims trends by vehicle type or location. Today, AI revolutionizes this by providing predictive, context-aware insights in real-time. For example, rather than waiting for patterns to emerge in annual reports, AI can proactively flag risky driver behaviors such as speeding through construction zones or taking sharp turns in poor weather, before they escalate into incidents.
Decades of research have shown that certain driving behaviors- like hard braking, speeding, or distracted driving- are closely correlated with traffic collisions. Today’s vehicles can detect many of these patterns, and our AI algorithms analyze them against each driver's personal baseline. Like a personalized instructor in every vehicle, our system identifies high-risk habits and surfaces timely reminders to reduce the likelihood of accidents. Using computer vision and machine learning, we enable insurers to deeply understand driving environments as they unfold. Our visual analytics detect hazardous conditions and risky maneuvers, converting real-time perception data into precise risk models. This capability helps insurers price policies accurately, manage risk proactively, and significantly enhance safety across their fleets.
LinkedIn - written by Michael O'Shea, COO at MOTER Technologies
Research
Varying U.S. Car Parc Factors Impacting Auto Claim, Collision Repair Trends - Autobody News
Vehicle age, consumer trends and tariffs are all playing a role in industry changes, according to experts with CCC.
Kyle Krumlauf, director and industry analyst for CCC Intelligent Solutions, and Dan Risley, CCC vice president of quality repair and market development, addressed a webinar audience recently on the ways in which the evolving U.S. car parc is affecting auto claims and repairs.
Their presentation revolved around several key trends revealed in CCC’s Q1 2025 Crash Course Report
Commentary/Opinion
Opportunities among emerging affluent investors | InsuranceNewsNet
The individual annuity and retail retirement market centers on affluent investors who are retired or close to retirement. “Retirement investors” — workers and retirees aged 40 to 85 with at least $100,000 in household investable assets — control most of the nation’s wealth and make up the vast majority of individual annuity sales and individual retirement account rollovers.
While the financial services industry rightly concentrates on affluent retirement investors, another group warrants their attention. Emerging affluent investors are individuals aged 25-45 who are on track to become affluent later in their lives. They are not close to retirement, nor do they have enough wealth to qualify as “affluent,” yet they are critically important long-term prospects for the kinds of products and services the retirement industry offers. Moreover, each generation of Americans brings a distinctive perspective to financial issues based on their experiences during key life stages.
Future affluent investors may differ from current affluent investors in terms of outlook, preferences and priorities. By understanding emerging affluent investors now, financial professionals can build long-term relationships and trust, positioning themselves to help manage those investors wealth in the future.
Drones Revolutionize Property Insurance Claims | Insurance Thought Leadership
Integrating drones with AI and machine learning offers an unprecedented opportunity to rethink how property inspections and claims evaluations are conducted.
Over the past decade, technology has revolutionized nearly every aspect of the claims process, from initial inspections to final resolutions. Drone technology, in particular, has emerged as a powerful tool for addressing some of the industry's most persistent challenges, including the need for increased accuracy, faster speed, and more cost-effectiveness.
As insurers seek ways to enhance their operations, the integration of drones with artificial intelligence (AI) and machine learning (ML) offers an unprecedented opportunity to rethink how property inspections and claims evaluations are conducted.
Courtney Cooke is vice president of enterprise growth at EagleView.
Matching Talent and Tech Imperatives in a Brave New World | Insurance Innovation Reporter
As carriers enter mid-year planning, shifting demographics and uneven technology lifecycles demand more nuanced approaches to workforce management, HR models, and system modernization.
With mid-year now fast approaching, this is the ideal time to start reflecting on what the upcoming budgeting and planning process will look like for insurance carriers. No doubt the cost pressures will continue to be felt with companies looking to improve their own financial performance as they grapple with increased competition, changing customer preferences, and rapid evolution of technologies. It is a fascinating time on multiple levels.
A backdrop on all of this are rapid demographic changes impacting the U.S. Labor Force. By the end of the decade, 70 percent will be composed of Millennials, Zoomers, and Alphas.
Rob McIsaac is the President and CEO of RPM Ventures NC, LLC, an organization focused on developing deep and actionable insights that are specific to the insurance industry in North America
News
Progressive Insurance® Unveils Multi-Year "Open the House" Initiative Designed to Advance Homeownership Education and Affordability
Progressive Insurance is deepening its commitment to helping people move forward and live fully with the launch of a new initiative: Open the House.
This multi-year program is designed to address the unique challenges aspiring homebuyers face in their pursuit of homeownership. Focused on economic empowerment, Open the House provides tools, information, and resources to help prospective buyers get into a home, stay in their home, and build long-term wealth.
As part of this effort, Progressive is also introducing The UpPayment program—a down payment assistance program created to help eligible first-generation homebuyers overcome financial barriers and get into homes faster.
Homeownership is a key driver of economic mobility and generational wealth, yet first-generation buyers often lack the inherited knowledge and financial resources typically passed down through family. According to a recent Bankrate Home Affordability Report, 78% of U.S. adults cite affordability as the primary reason they don't own a home. Progressive believes that first-generation homebuyers deserve support as they navigate this complex process. That's why the brand is committed to Open the House—an initiative designed to help by providing financial support, offering educational resources, and developing tools to build long-term financial stability through homeownership.
"We believe homeownership should be an achievable goal for more Americans," said Tricia Griffith, Chief Executive Officer at Progressive. "Progress is at the heart of everything we do, and we're committed to providing first-generation homebuyers with guidance and support they need to help navigate the homebuying journey with confidence. By providing access, education, and financial support, we aim to help individuals and families build lasting financial security. Through strategic collaborations and tailored resources, our mission is to advance progress in the home by strengthening families and communities for the future."
AI in Insurance
NAIC Seeks Guardrails for AI Claims Processing - glassBYTEs.com
Artificial Intelligence (AI) is everywhere, including in insurance claims processing. The National Association of Insurance Commissioners (NAIC) wants to help protect consumers against possible risks.
NAIC’s Big Data and Artificial Intelligence working group published a request for information (RFI) on May 12. The group seeks insurance stakeholders’ thoughts about a potential model bill for any laws regulating the use of AI in all insurance sectors.
Insurers already use AI to evaluate auto glass claims. Doug Nelson is the president of operations for Neural Claim System, which offers an AI system to help insurance companies categorize glass damage.
“Using AI to process glass claims is past the pilot phase and is already widely used in the [auto glass] industry,” he says. “Since the early 2020s, insurers and glass networks have partnered with more technology providers to embed AI inspections in routine claim processes.”
Announcements
INTX debuts all-in-one insurance platform for North American carriers and MGAs - InsurTech Analyst
INTX Insurance Software, a global provider of end-to-end P&C policy management systems, has officially entered the North American market.
The expansion into North America comes in response to growing demand from insurance stakeholders for more agile, integrated, and cost-effective core systems, according to InsurTech Insights.
Insurers across the region have long faced the challenge of navigating fragmented software environments and steep implementation costs—challenges INTX aims to eliminate with its unified platform.
Founded by insurance professionals and built over 23 years, INTX offers a fully integrated software suite for managing the full lifecycle of property and casualty insurance policies. It supports a diverse set of market participants including reinsurers, mutuals, MGAs, and captives. The platform’s goal is to simplify core processes and deliver scalable, real-time insights across enterprise operations.
People
Houlihan Lokey Expands Global Technology Group with Senior Hire
Craig Rogowski Joins as a Managing Director Focused on Infrastructure Software
Houlihan Lokey (NYSE:HLI), the global investment bank, announced today that Craig Rogowski has joined the firm’s global Technology Group as a Managing Director. Mr. Rogowski will expand the team’s efforts across the infrastructure software sector.
Mr. Rogowski joins from BofA Securities, where he was a Managing Director focused on strategic advisory and capital-raising transactions in the infrastructure software sector. Prior to BofA Securities, he started and led Baird’s infrastructure software and cybersecurity practice. Mr. Rogowski has more than two decades of experience and has advised on more than 75 M&A and corporate finance transactions for software companies.
"Craig has a proven track record in deal origination, execution, and relationship management in the technology sector. His deep industry expertise will help to further bolster our best-in-class team, and he will be a tremendous resource for our clients at a time when emerging technological advancements driven by AI are precipitating rapid changes in software," said Ryan Lund, Co-Head of U.S. Technology and Global Co-Head of Software at Houlihan Lokey. "We look forward to Craig leveraging his strong industry knowledge, reputation as a strategic advisor, execution experience, and deep relationships within the market as we grow and continue to deliver exceptional service for our clients."
"Houlihan Lokey’s Technology Group, among the largest global technology teams in investment banking, is uniquely positioned to provide bespoke and subsector-specific advisory services, especially to those in the middle market who are focused on enterprise use cases and navigating the opportunities that this fast-changing industry landscape brings," said Mr. Rogowski. "It’s an exciting opportunity to join Houlihan Lokey’s team, and I look forward to capitalizing on its growing momentum in the market."
Houlihan Lokey’s Technology Group has earned a global reputation for providing superior service and achieving outstanding results in M&A advisory, capital-raising, restructuring, and financial and valuation advisory services. Its clients range from early-stage businesses and midsized companies to large, publicly traded corporations. In 2024, the group closed 101 transactions (according to LSEG*), which ranked the firm as the No. 1 technology investment banking team in the world for the third year in a row.
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