News
Progressive Insurance® Intends to Hire More Than 12,000 People in 2025 to Support Company's Continued Growth
Progressive Insurance intends to hire thousands of people in 2025 to support its continued year-over-year growth. In addition to its growth-driven hiring plans, the No. 2 auto insurer in the U.S. continues its commitment to flexible workplace offerings with a mix of remote, in-office and hybrid roles available across claims, customer care, IT, analyst, legal, and corporate functions.
Over the past decade, the organization has produced year-over-year increases in the number of policies in force and net premiums written. In 2024, Progressive added just over five million policies in force and grew net premiums written by 21% to $74.4 billion. The company has continued its growth in the new calendar year by adding 1.3 million policies in force during the first quarter. To support these continued positive trends, market share gain, and growing customer base, Progressive has continued to increase its workforce, and this year is no different as the company is actively seeking qualified candidates to fill a multitude of roles.
Progressive offers an award-winning, purpose-driven, and thriving company culture along with competitive employee benefits. Based on employee feedback from a recent Gallup Engagement and Culture survey, Progressive scored in the 98th percentile of U.S. companies that were measured. In addition, its core values, inclusive environment, career development resources and the dedication of its people make the company one of the best places to work. In 2025, Progressive placed #16 on the FORTUNE 100 Best Companies to Work For® list, marking its eighth-straight year receiving this accolade.*
"Progressive continues to prove that our culture is not defined or limited by our physical spaces. By having a flexible workplace approach it not only allows us to meet the needs of our current employees, but to also reach job seekers where they are," said Neil Lenane, Progressive Business Leader of Talent Acquisition. "Although in a reimagined workforce, we still seek to live our core values each day and that starts with our talented team of more than 66,000 employees seeing our commitment to their careers and feeling that support and encouragement through our extensive offerings."
USAA hit with patent infringement lawsuit over SafePilot
Lab Technology LLC is taking on USAA over patent infringement claims. The New Mexico company patented technology in 2015 around force refreshing a cellphone display after a certain event occurs.
In this case, Lab Technology says USAA's SafePilot program – which tracks driving conditions to influence auto insurance costs and can detect a crash – infringes on this patent when it automatically dials 911 after a suspected crash.
USAA declined to comment on the pending litigation. Overall, Lab Technology is seeking a jury trial in the Western District of Texas. The lawsuit was first filed on April 17, and it was assigned to federal Magistrate Judge Derek T. Gilliland on Wednesday, April 23. Gilliland has served in his role since 2022 after spending several years at various Texas law firms, particularly in Central and North Texas.
The company has taken on several major U.S. bankers over the past few years. USAA took on several competitors seeking payouts and licensing agreements over the San Antonio company's early aughts patent on mobile check cashing using cellphone cameras. The company issued a news release in 2017 putting fellow bankers on notice that it offered licensing for its mobile check cashing developments.
Recommended Events
InsurTech Hartford | Agenda | April 19, 2025
[Ed. Note" Recommended Session] Next-Gen Claims Processing with Automation: Streamlining Claims with AI and Automation Tech Stage - Panel Discussion | 4:10 pm
This session will highlight how automation and AI are transforming claims processing. Discover how advanced technologies are speeding up claims handling, minimizing errors, and reducing costs. Case studies will show the tangible benefits insurers have realized by automating their claims processes.
Moderator: Alan Demers Speaker: Richard Lord, Jermaine Everett, Eric Reneau
Sneak Peek! ITC Vegas 2025 Agenda |October 14-16
Explore the ITC Vegas agenda 2025 for insurance trends, health insurance trends, p&c insurance trends, auto insurance trends, car insurance trends, + more.
{LINK](https://vegas.insuretechconnect.com/agenda-speakers/2025-agenda)
AI in Insurance
AI and the insurance policy lifecycle
Implementing AI also necessitates the establishment of additional systems of corporate governance and internal control.
Insurers cannot escape legal or regulatory responsibility by blaming their tech vendors.
The use of artificial intelligence (AI) by insurance companies is one of the most important regulatory issues currently facing the U.S. insurance industry. Recommendations and decisions concerning insurance policy underwriting, pricing and claims adjudications can now be performed faster and more accurately with the use of AI. But the potential and proven benefits of AI raise insurance regulatory concerns.
State insurance regulators are now moving at a fast pace. California, Colorado and New York have already issued guidance or enacted legislation on the use of AI by the insurance industry. Additionally, 24 states have adopted their own versions of the National Association of Insurance Commissioner’s 2023 Model Bulletin: “Use of Artificial Intelligence Systems by Insurers.
InsurTech/M&A/Finance💰/Collaboration
Sapiens Acquires AdvantageGo to Expand Global P&C Platform with Cutting-Edge Underwriting Workbench & Risk Management Capabilities
Sapiens International Corporation (NASDAQ: SPNS) (TASE: SPNS), a leading global provider of software solutions for the insurance industry, announced today that it has signed a definitive agreement for the acquisition of AdvantageGo, a leading commercial insurance software provider specializing in underwriting workbench solutions for both London and global commercial markets. This strategic acquisition significantly enhances Sapiens' global P&C proposition, adding cutting-edge underwriting workbench capabilities that address one of the most critical challenges in the P&C industry today: managing, assessing, and writing risk more effectively.
This acquisition aligns with Sapiens' strategy to penetrate the London Specialty Market, and strengthen its support for the reinsurance market.
AdvantageGo is expected to enable Sapiens to enhance its proposition to the London Specialty Market – a global hub for complex and high-risk insurance and reinsurance, where brokers and underwriters negotiate bespoke coverage, primarily through Lloyd's of London and the London Company Market.
As part of Sapiens' vision and strategy, the AdvantageGo underwriting workbench will be integrated into Sapiens Insurance Platform for P&C and also offered as a standalone solution. Its innovative capabilities are expected to provide a compelling value proposition for Sapiens existing P&C customers in EMEA and APAC, operating in conjunction with Sapiens' P&C Platform.
Embedded Insurance
Viewpoint: Turning the Embedded Insurance Challenge Into an Opportunity
Would you like pet insurance with your juvenile ball python, Ma’am?
Until relatively recently, that kind of additional purchase came only after settling the scaly friend safely in its new terrarium at home. But with the growth of e-commerce, insurance decisions at the point of sale are becoming the norm, making this type of question at your local pet store an imminent reality.
Today’s consumers, and particularly younger ones, are looking for seamless digital experiences that offer add-on goods and services—including what is known as embedded insurance—with the main transaction. Encouragingly, they increasingly see insurance as part of the purchase and appreciate the convenience and more personalized coverage that embedded insurance offers.
Embark Selects Cogitate DigitalEdge Platform for Rapid Launch of New Embedded Insurance Program
Cogitate announces the launch of Embark MGA's new Home Builder Insurance Product on DigitalEdge Policy and Billing. Embark MGA, known for its innovative approach to specialty insurance programs, designed this product to enhance speed, accuracy, and ease for agents and customers alike.
Embark MGA has launched the new product into the Florida market to simplify and streamline the insurance process for homebuilder agents, ensuring quick, accurate, and hassle-free quoting and policy issuance. Cogitate's product suite has been purpose-built for insurance intermediaries and carriers to reduce costs, improve operational efficiencies, and provide a frictionless, modern customer experience.
"The speed of implementation with Cogitate's DigitalEdge Policy and Billing, surpassed our expectations, enabling our new product launch to be embedded in the home sales experience of large home builders. Integration with the builders' systems and distribution channel was critical and their team successfully implemented our requirements within an aggressive 2-month timeline," shared Jai Prakash, CIO, Embark MGA.
Momentum around Cogitate's platform stems from the flexible architecture. Tailoring the platform to meet the specific business requirements of new home builder agents did not hinder an aggressive delivery. The new platform embeds insurance quotes directly into the home-buying and mortgage qualification process with ease. By preloading builders' home inventory, community details, and model data, the platform generates accurate, bindable quotes without requiring lengthy applications. This streamlined process electronically connects insurance information with builders' mortgage and title partners, minimizing closing delays and removing much of the hassle consumers often encounter during the home-buying experience. Integration with best-in-class third-party data providers creates a powerful platform for risk evaluation and swift market response.
"We are thrilled with the rapid deployment of this implementation. It exemplifies the work we are doing to offer a comprehensive base platform, easily tailored to reflect the creativity and innovation of our customers' products and processes," shared Arvind Kaushal, CEO, Cogitate.
Research
J.D. Power’s best and worst home insurance companies of 2025 for claims
Chubb, Amica and The Hartford are the best homeowners insurance companies for claims satisfaction, according to J.D. Power's 2025 Property Claims Satisfaction Study.
Chubb ranked highest overall in customer satisfaction with a score of 688/1,000, followed by AIG with a score of 680 in the 2024 U.S. Home Insurance Study.
J.D. Power’s 2025 Property Claims study puts Chubb, Amica and The Hartford in the top three for home insurance claims satisfaction. Safeco and Homesite are the bottom two companies for claims handling in the study.
J.D. Power's overall home insurance satisfaction survey, released in September 2024, ranked Chubb as the best home insurance company, followed by AIG, while Amica took third place. National General and Homesite landed in the bottom two.
J.D. Power insurance ratings strongly indicate how well a company performs for customer service. In fact, several of their top-rated home insurance companies also ranked among our best home insurance companies.
In general, Mark Garrett, director of insurance intelligence at J.D. Power, reports that home insurance companies continue to struggle with claims satisfaction. Severe weather events that led to large claims and longer claim times drove much of the dissatisfaction.
Read on to learn more about J.D. Power's best and worst homeowners insurance companies in both the overall satisfaction and claims satisfaction surveys.
Old Cars Costing More to Repair While Car Part Prices Down
With American drivers holding onto their vehicles longer than ever before, the cost of keeping those aging cars on the road is beginning to show. According to the newly released 2025 CarMD Vehicle Health Index, the most common check engine light-related repair in 2024 was the replacement of catalytic converters—a high-cost fix typically associated with older or poorly maintained vehicles.
Despite this, the report also delivers a bit of good news: the average cost of check engine light repairs in the U.S. declined by nearly 3% last year, dropping to $415.31 from 2023’s record high of $427.56. The annual study, based on more than 31 million real-world vehicle diagnostics, suggests that while certain high-ticket repairs are becoming more frequent, overall repair costs were tempered by a notable 5% decrease in parts prices. Labor costs, however, crept up by 1.4%, driven by wage increases and the growing complexity of modern car repairs.
The Vehicle Health Index, published annually by CarMD since 2011, analyzes data from a wide swath of vehicle owners and repair professionals across the country. It offers a granular view of check engine light-related trends, identifying the top causes of dashboard warnings and the financial burden they carry.
Financial Results
Cincinnati Financial Reports First-Quarter 2025 Results
Insurance Operations Highlights
- 113.3% first-quarter 2025 property casualty combined ratio, increased from 93.6% for the first quarter of 2024.
- 11% growth in first-quarter net written premiums, including price increases, premium growth initiatives and a higher level of insured exposures.
- $383 million first-quarter 2025 property casualty new business written premiums, up 11%. Agencies appointed since the beginning of 2024 contributed $26 million or 7% of total new business written premiums.
- $21 million first-quarter 2025 life insurance subsidiary net income, up $2 million compared with the first quarter of 2024, and 1% growth in first-quarter 2025 life insurance earned premiums. Investment and Balance Sheet Highlights
Stephen M. Spray, president and chief executive officer, commented: "The Cincinnati Insurance Companies were prepared for the unprecedented losses our policyholders suffered from the wildfires in California and powerful spring storms that impacted communities in 21 states. Assured by the strength of our balance sheet, we were able to focus on what was important: outstanding claims service and our ongoing initiatives to profitably grow our business.
"For 75 years, our capital and risk management strategies have consistently provided a strong foundation for long-term success. We met these catastrophes equipped with a strong reinsurance program; ample cash flow and liquidity; solid loss reserves and property casualty surplus; and the financial flexibility that comes from holding $5 billion of cash and marketable securities at our parent company.
Announcements
CIECA News & Events
CIECA Adds Five Companies to Board of Trustees
CIECA announced today that the Board of Trustees has expanded the number of board seats due to the continued growth in the organization’s membership. Representatives from the following five companies will join the board, effective immediately.
- Boyd Group: Creighton Warren, Chief Information Officer (CIO)
- Claim Leader LLC: Andre Shervanian, Chief Executive Officer (CEO)
- Crash Champions: Mark Miller, Chief Information Officer (CIO)
- DataTouch LLC: Pete Tagliapietra, Managing Director
- Snapsheet: Mark Santefort, Vice President of Operations
“On behalf of the entire organization, we are thrilled to welcome Mark Miller from Crash Champions, Mark Santefort from Snapsheet, Andrew Shervanian from Claim Leader, Pete Tagliapetra from DataTouch, and Creighton Warren from Boyd Group to the CIECA Board of Directors,” said CIECA Chair Brady Bonner, vice president of client sales and support at Safelite.
“We look forward to the insight and perspective each will bring to the organization. Thank you for joining us; we’re honored to have you on board.”
Stacey Phillips Ronak, Marketing Director, CIECA
Canada
Carney wins Canadian election, while Conservative leader loses his seat in Parliament | AP News
Canadian Prime Minister Mark Carney’s Liberal Party has won the federal election, capping a stunning turnaround in fortunes fueled by U.S. President Donald Trump’s annexation threats and trade war.
Carney’s rival, populist Conservative Party leader Pierre Poilievre, was voted out of his seat in Parliament, the Canadian Broadcasting Corporation projected Tuesday.
MOREs://apnews.com/article/canada-election-trump-carney-poilievre-861f5b00794355b231ee3f218568949b)