News
Best’s Market Segment Report: Volatile Weather, Rising Personal Auto Losses Drag on U.S. P/C Insurers’ 2022 Results
Weather-related losses persisted for the U.S. property/casualty (P/C) insurance segment in 2022, pressuring financial results in a year that also included a 40-year high for inflation and the second costliest catastrophe event on record, according to a new AM Best report. Trends within personal auto space provided the biggest drag on the overall U.S. P/C segment’s results, despite auto insurers’ best efforts to contend with rising severity, supply chain issues and increased medical costs.
Pricing momentum achieved by P/C companies in 2021 carried into 2022, but personal auto and homeowners’ results and the volatility that weakened the economy contributed to an estimated four-point year-over-year deterioration in the overall segment’s reported combined ratio, from 100.0 to 104.0. The personal lines segment incurred an estimated underwriting loss $34.9 billion for 2022, nearly tripling the prior-year level and driving a five-year high underwriting loss for the overall industry. The deterioration in the personal auto line was primarily responsible for the much larger underwriting loss in 2022, which was also reflected in the rise within this segment’s combined ratio to 108.2 from 102.7 in 2021.
SVB’s Lobby Groups Fought Proposal To Bolster Deposit Insurance
In the months before Silicon Valley Bank’s collapse, the bank’s lobbying groups fought a proposal requiring financial institutions to increase payments into the Deposit Insurance Fund that protects depositors from bank failures, according to federal records reviewed by The Lever.
As lawmakers now face calls to expand deposit insurance to stave off a wider bank run, the battle shows why that insurance has remained limited — and why any new initiative to require banks to pay for more such insurance could face obstacles in Washington. Put simply: Powerful banking interests and their allies in Congress have made clear they oppose measures that would force banks to pay higher premiums in order to fund depositors’ insurance.
On Sunday, federal regulators announced an emergency action that “fully protects all depositors” at the bank, and they pledged that “any losses to the Deposit Insurance Fund to support uninsured depositors will be recovered by a special assessment on banks.”
Aon chairwoman calls for courageous leadership amid insurance’s decisive moment
Insurance companies need to innovate to survive, but they need to so with fewer resources while facing rapidly evolving customer needs and economic headwinds.
This decisive moment in the industry’s history calls for leaders to be courageous and emotionally intelligent, according to Marguerite Soeteman-Reijnen chairman of the executive board of Aon Holdings BV, the statutory shareholder and parent company of over 400 Aon companies.
She delivered this message during her a keynote address at the Insurtech Insights Europe 2023 summit in London last week.
“Innovation is about meeting unmet needs,” she said, speaking to an audience of insurance and insurtech leaders. “However, what we notice is in our business, we are asked to do more with less. Infinite growth at a finite limit is simply impossible.”
Soetman-Reijnen will step down as chairman on April 1, 2023 after 33 years in the company, Aon announced on Thursday (March 9)
PLRB's Bryan Falchuk focuses on opportunity and growth
In early December, the Property & Liability Resource Bureau, (PLRB) named Bryan Falchuk the company’s president and chief executive officer.
Falchuk has extensive experience both within and outside of the insurance industry, serving as the founder and managing partner of Insurance Evolution Partners; authoring “The Future of Insurance” book series; speaking at numerous industry events, webcasts and podcasts; and holding senior roles with multiple insurance and insurtech companies. He has also faced and overcome adversity on a personal level, and enjoys participating in activities that contribute to his health and wellness, such as running and cycling.
He recently shared with Claims and PC360 what he sees ahead for PLRB and the insurance industry in general.
(An edited version of this interview appears in the March/April issue of Claims Magazine.)
What’s fueling innovation in insurance?
The pace of innovation in insurance and the inevitable question this gives rise to – whether insurance is innovating fast enough – were two topics very much under the microscope at Insurtech Insights Europe 2023.
Offering a deep-dive perspective into the complexities of these topics during a keynote discussion on ‘Co-operation: Driving resilience in the digital insurance ecosystem’, was Swiss Re’s group chief digital and transformation officer, Pravina Ladva. And during her address, she highlighted how the answer to this question has shifted in the last five years, propelled by changes in our wider societies.
The ‘new normal’ for miles driven
As companies have developed more formal work-from-home policies, we’re settling into expectations around what should be the ‘new normal’ around how people travel, according to an industry observer.
Looking at data from earlier this year, Nathan Shipley, executive director for The NPD Group’s automotive aftermarket practice, saw that more people chose to drive and take road trips over flying due to airline issues, ranging from delays and cancellations to high costs due to high demand. People invested in camping equipment and bought trailers and recreational vehicles. That helped keep miles travelled up.
But how companies implement work-from-home policies will end up being the biggest impact-maker, Shipley said. And barring some future event that keeps people home, it seems we have reached some stability in this area.
According to AIA Canada’s Outlook Study 2022, kilometers travelled in 2021 matched 2019 levels. However, Q1 2022 was below the same period in 2019, leaving the year off the pace to match or even exceed pre-pandemic levels. The study attributed this to high gas prices.
Will passenger car popularity rebound?
The shine might be coming off pickup trucks for consumers.
It seems consumers are becoming less interested in pickups and moving more towards cars — to the point where car purchases could surpass trucks, suggested an industry observer.
Things that are most interesting to consumers these days are fuel prices and overall efficiency, said Daniel Ross, senior automotive analyst at Canadian Black Book.
Even when it comes to electric vehicles, these things matter to consumers. So as EV sales grow, consumers will be looking at how much range they’ll get from a single charge.
InsurTech/M&A/Finance💰/Collaboration
The Waves of Innovation in InsurTech: Reflections From a First Wave Startup Co-Founder
The world of InsurTech has changed dramatically since 2015, when I teamed up with my MIT classmate, Rashmi Melgiri, to found CoverWallet. Our goal was to reinvent commercial insurance leveraging data science, beautiful design and technology.
Executive Summary Perfect timing and perfect DNA were two ingredients of the success of CoverWallet, an online distributor of small business insurance, according to one of the company’s founders, Inaki Berenguer.
Marking the third anniversary of CoverWallet’s biggest milestone—being acquired by Aon in Jan. 2020—and just four years after Berenguer appeared on a Carrier Management cover, he accepted our invitation to reflect on the journey and think about what’s ahead for InsurTechs from his vantage point outside the industry.
We assembled an all-star team and, to accelerate our growth, we secured funding from leading investors including USV, Index, Founder Collective, Foundation Capital, Two Sigma Ventures, CV Starr and legendary Hank Greenberg. In no time, we became the leading online business insurance solution with over 350 employees and tens of thousands of business customers.
Our success story came to a fantastic milestone in January 2020 when we were acquired by Aon, a global leader in risk management with one of the most inspiring CEOs in the sector. And under the Aon umbrella, the business is still thriving. (Editor’s Note: Aon’s CEO was and is still Greg Case.
Inaki Berenguer, founder, CoverWallet.
Here’s a flashback to CM’s breaking news alert when the deal was announced: “Aon Acquires CoverWallet, Coveting the Growing Small Biz Digital Insurance Marketplace in November 2019.)
Israeli Startups Could Face 'Frozen' Funding Environment Amid Political Turmoil
Over the last seven years, fintech Papaya Global has become one of Israel’s most successful startups, raising hundreds of millions of dollars to build out its HR and payroll platform.
But in late January, Papaya CEO Eynat Guez moved the company’s funds out of Israel, citing the country’s risky business climate amid political turmoil. She joins a growing group of tech leaders alarmed about Prime Minister Benjamin Netanyahu‘s plans to give parliament veto powers over the Supreme Court.
Such reforms have not only triggered widespread protests the scale of which Israel hasn’t seen in decades, but also raise questions about the future of the country’s technology industry. The Israeli government is moving to allow the Knesset, its parliament, to appoint justices, override Supreme Court decisions, and remove the high court’s power to judge government legislation.
LexisNexis Risk Solutions Enhances Game-Changing Home Insurance AI Solution Flyreel to Expedite and Improve the Home Underwriting Process
U.S. property insurers can now more easily capture, prioritize and act on relevant property risks to help significantly improve underwriting efficiency
To address rising loss ratios and workforce challenges, LexisNexis® Risk Solutions has announced enhancements to LexisNexis® Flyreel®, the insurance data and analytics leader’s recent acquisition that uses artificial intelligence (AI) and machine learning to enable self-service property inspections. With these enhancements, U.S. insurers can now configure the Flyreel AI solution with their own underwriting preferences. The AI solution is then able to help expedite the underwriting process by capturing and evaluating completed property surveys and inspections, using proprietary computer vision technology to highlight key risks in alignment with each carrier's unique risk appetite.
Empower Policyholders to Process Claims When Resources are Stretched in the Wake of a Natural Disaster
In 2022, damage from natural disasters caused global economic losses of $313 billion, according to this Aon article in Reuters. The number of natural weather disasters in the United States that resulted in damage of at least $1 billion in 2022 totaled 15 through October -- this does not include damage from November and December storms. While the total number of disasters may be slightly less than in recent years, the impact of Hurricane Ian and Nicole is projected to break into the top three most costly years in American history. These two storms in rapid succession, combined with labor shortages put a massive strain on catastrophe response and stretched resources for P&C insurers across the country.
To mitigate these challenges, insurers are taking advantage of innovative policyholder-driven technology to capture, submit and process property claims.
One company is Hosta a.i., a Guidewire Insurtech Vanguard that provides an API and web-based platform to capture interior property images, AI-based measurements, and determination of building materials that requires no stand-alone app, equipment, or special sensors. Hosta a.i. technology delivers precise measurements of an impacted space with as little as four photos. Remote adjusters can review the damage, list of materials, and fast-track the completion of the estimate to pay the insured immediately. The AI-driven approach takes days off the traditional claims process, shortens the time to payment, and redefines customer service by removing periods of uncertainty. Word travels fast when customers are quickly satisfied, especially in the wake of devastating natural disasters.
Michael Anderson, Global Practice Lead, Ecosystem Solutions, Guidewire Solutions
Events
Insurance Conference | Insurance Innovators: USA | April 17-18 | Music City Center, Nashville
The insurance conference setting the innovation agenda.
Designed by insurance carriers, for insurance carriers, Insurance Innovators USA helps you drive business growth.
Come to Nashville this April to network with fellow senior insurance leaders, hear expert opinions, and uncover your organization’s best opportunities for innovation and success.
Reuters Events Invites the Insurance Claims Community to the World's Largest Claims Event at Connected Claims USA 2023 in Austin, TX (September 26-27, 2023)
Editor's note: Just announced Connected Claims USA is a must attend event for those involved and supporting claims management.
Dealing with market pressures, inflation impacts and an evolving ecosystem is now a reality across the Insurance industry. Carrier organizations need to explore ways to differentiate and stay ahead of the competition. This is not breaking news, but it is becoming increasingly important for claims leaders to get right.
It is vital to remember that Claims teams; their effectiveness, efficiency and reputation, have visible impact on the bottom line. Delivering improved service with strong CSAT scores is now critical to meet retention rate objectives.
At this exclusive insurance claims conference, hosted by world-leading events organizer Reuters Events; the insurance claims community is meeting, in-person, to address these challenges head on, gain insight from peers and create the competitive edge to be a winning claims organization.
Connected Claims USA 2023 is expected to attract 700+ attendees from all major US carriers, and feature 75+ senior executive speakers across 2-days of networking and interactive discussion. Below is the first release of #CCUSA 2023 speakers heading to Austin