***SPECIAL EDITION*** INCLUDES NEWS FROM ITC VEGAS 2024  October 18th 2024

Astronaut Scott Kelly focuses on teamwork at ITC.

Former astronaut Scott Kelly said, "Teamwork is a force multiplier," in his opening keynote at ITC..

The first day of Insurtech Connect (ITC) in Las Vegas featured a Q&A session between ITC President, Nicole Peck, and former astronaut Scott Kelly, who shared insights on the importance of teamwork and discussed how the space industry is continuing to evolve.

Kelly set a record for spending 340 days in space, a time he said was both exhilarating and difficult. His days comprised somewhat mundane activities, such as performing science experiments in space and making repairs to the space station, but these were balanced by more exciting opportunities, such as conducting space walks.

"Putting on a space suit is incredibly complicated," he said, explaining that they required days of preparation to execute and that it was a physically demanding activity.

He said reading the book The Right Stuff by Tom Wolfe as a teenager inspired him to be an astronaut and allowed him to see the possibility of doing something impossible. His mother, who sought to become the first female police officer in their town and was eventually one of the first in the state, also taught him the importance of working hard to achieve his goals.

Kelly explained that he learned about the importance of leadership and teamwork from his time in space. "Teamwork is a force multiplier. Taking care of your people is incredibly important." NASA focuses on what he referred to as "expeditionary behavior," which translates to "how do you take care of yourself and crew members in a situation?" He stressed the importance of a balance between self-care and taking care of the crew. "We're all different and we need to elevate and support our team members the best we can and recognize that we all have different ways of operating."

LINK (may require subscription)

P. Harman/Digital Insurance

Reporter's notebook: ITC Vegas 2024 | Digital Insurance

Developments from ITC Vegas, October 15-17. The theme for this year's event is the universe of possibilities.

Matthew Murphy, VP, SIU Anti-Fraud Programs at The Hartford

Murphy spoke during the session, Data Foundations for End-to-End Fraud Detection – Presented by Carpe Data**.

Vince Tizzio, president and CEO at Axis Capital

Tizzio shared during, Driving Innovation at the Core of Specialty Insurance, that his dad worked for AIG and that's how he was exposed to the insurance industry.

Max Chee, partner and head of venture capital at Aquiline

In the Data Revolution in Claims: Unlocking Insights for Better Decision Making panel, Chee said that he's excited by how large language models and generative AI technologies are bringing new ways to extract data, which is transforming the claims process. 

Andrew Robinson, CEO at Skyward Specialty Insurance

Robinson spoke during, Winning the Niche: Combining Old School Underwriting & Claims with New School Solutions for a Sustainable Future. He joined Skyward five years ago and it was, "a broken company." There was an opportunity to rebuild the company with data and advanced technology. 

Richard James, SVP of insurtech and embedded solutions at HSB

James said during the panel session, Cybersecurity, Climate Change, and AI: Anticipating and Mitigating Emerging Risks in Commercial Insurance, that bringing expertise together is difficult outside and inside a company.

Debbie Brackeen, chief strategy and innovation officer at CSAA

During the session, Ethical Analytics: Guiding Principles for Responsible Innovation in Insurance Data, panelists shared how companies can find the balance between investing in the latest innovations while also ensuring that these new solutions leave no gaps in their ethical business practices.

COMPLETE ARTICLE

Summaries written by Grace Crane, Patti Harman and Kaitlyn Mattson.

Arity Redefines the Future of Telematics at ITC Vegas 2024 | Business Wire

Arity, a mobility data and analytics company, is proud to showcase the next evolution of driving data with the introduction of ‘telematics 3.0’ at ITC Vegas 2024, the world’s largest gathering of insurance innovation.

From early innovations in driving data, Arity has always been at the forefront of telematics. At ITC 2024, we’re taking it to the next level. Our cutting-edge technology, tested on a high-performance car during a high-speed race in France, was pushed to its limits—and now we’re bringing that same adrenaline to ITC.

Discover Arity’s Evolution of Telematics at ITC 2024:

• On the show floor: Check out the high-performance car near the entrance for a close-up view of how our cutting-edge telematics tech was pushed to its limits in a high-speed race environment.
• At our panel: Join our panel on Thursday, October 17th at 11:10am PT, to hear how telematics data is revolutionizing the insurance industry, helping carriers optimize customer engagement from marketing to claims. Don’t forget to add it to your agenda.
• At our booth (#2750): Experience telematics in action with immersive race footage overlaid with real-time data captured during the event—showcasing the speed and precision of our solutions.
• As a pioneer in mobility data, Arity empowers insurers to deliver personalized experiences and refine risk assessment through advanced telematics solutions. With ‘telematics 3.0’, we continue to push the boundaries of what’s possible in driving data, helping insurers make smarter decisions and build stronger connections with their customers. Visit us at ITC 2024 to experience the future of telematics firsthand.

RozieAI Unveils Early Access to the Future of Insurance Self-Service at ITC Vegas

RozieAI, a leader in smart customer experience solutions, is excited to announce early access to its innovative AI Insurance Concierge Team at ITC Vegas.

This launch represents a significant advancement over traditional and generative AI chatbots. Attendees had the opportunity to see a live demo of this solution during the event.

Vinay Sukumar, Head of Product, RozieAI commented, "Many organizations today utilize a variety of applications for different functions, such as chatbots for information and digital apps for transactions. This fragmentation creates challenges in delivering a unified and consistent experience, leading to substantial maintenance and management overhead. Early self-service approaches often prioritized functionality over user experience, allowing for task completion but missing the nuances of user motivations and context.

"At RozieAI, we designed our AI Insurance Concierge Team to emulate the best practices of top-performing human agents. It not only provides a seamless experience but also understands the motivations and context behind user actions, enabling it to proactively identify and address root causes."